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Frequently Asked Questions


Q: I have DIRECTV now, but I want your service. How do I do that?

A: You would need to purchase a DISH Network receiver, starting at just $99.00. DISH Network and DSS receivers feature a different architecture. DISH Network is one of the most technologically advanced, high-quality 20" satellite TV systems available. Their receivers are fully MPEG-2/DVB compliant, offering you excellent quality in audio and video. After you plug in the new receiver simply re-aim your dish antenna toward their satellite. With the rebates we have from DISH Network it's actually cheaper to just buy a new system.

Q: I have PRIMESTAR now, but I want your service. How do I do that?

A: You would need to purchase a complete DISH Network system, starting at just $169.00. DISH Network and PRIMESTAR use incompatible technology for their receivers and dish antenna. DISH Network is one of the most technologically advanced, high-quality 20" satellite TV systems available. Their receivers are fully MPEG-2/DVB compliant, offering you excellent quality in audio and video. With the rebates we have from DISH Network it's actually cheaper to just buy a new system.

Q: After I make my purchase, how do I activate my programming?

A: Call DISH Network after your installation is completed. A customer service representative will help you activate all the programming you would like.

Q: How much is a second receiver?

A: This depends on your primary receiver (system). If you have a DUAL LNBF compatible receiver (the model 3720 and higher) you can get a second receiver for $99, like our Model 2700. If you have a SINGLE LNBF compatible receiver (e.g., a model 1000) you MUST get a DUAL LNBF compatible second receiver starting at $149 (our Model 3700). The DUAL LNBF receiver will support multiple receivers. There is a $4.99 monthly service access fee for each additional receiver. Households may have up to six (6) receivers for one billing account.

Q: What are the programming charges for a second receiver?

A: There is no "programming" fee for your 2nd, 3rd, 4th, 5th or 6th receivers. Whatever programming you subscribe to on your "main" receiver will automatically be on your "secondary" (extra) receivers. There is, however, a second receiver Access Fee of $4.99 per month for each secondary receiver you may have. This fee covers the cost of broadcasting, modem expenses, billing and satellite transmission fees.

Q: I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?

A: Trees can cause interference with the satellite signal. If you cannot find a different location that provides a clear line of sight with the satellite (your dish-antenna can be mounted as far as 100 feet from the receiver), you may have to trim your trees.

Q: Can a dish be mounted on a motor home and used on the road?

A: Yes. But it requires a special dish that is made for this purpose. If you need more details, just contact us.

Q: Do I have to purchase a second receiver to get the satellite programming on another TV?

A: You can run an RF cable from your receiver to another room to view the currently selected receiver channel. But if you need to view different channels on each TV you will need to purchase a second receiver and pay a small monthly fee to keep it activated ($5).

Technical Questions


Q: Is your system 16- or 32-bit?

A: DISH Networks digital receivers have always been 32-bit processor-based systems.

Q: Is it possible to watch separate programming on two televisions with the DISH Network system?

A: The ability to operate more than one television independently through the DISH Network's satellite TV system will require the 3822, 4722, 5022, or 7222 primary system, which are all capable of being connected to up to five secondary receivers. Then you may add an additional receiver (like our Model 2700) starting at $99 per additional receiver to add to your other TVs. Connecting to more than 2 total receivers will require a multi-switch.

Q: What is the warranty on your receivers?

A: Our receivers come with a standard 12 months parts AND labor warranty.

Q: Is your DBS satellite TV service compatible with RCA, Sony, GE, etc.; DSS systems?

A: The DBS dish antennas and LNBFs are compatible. In order to receive our programming you do need to have our receiver box to decode the signal. DISH Network also uses MPEG-2/DVB, the highest quality video available.

Q: I've heard about solar interference. What is it?

A: Satellite transmissions are subject to solar interference twice a year during the equinoxes. When the sun passes behind the satellite it sometimes causes interference with the signal.

Q: What is the latest on Dolby Digital?

A: Dish Network currently only provides Dolby Digital soundtracks on ‘home theater’ Pay-Per-View channels 512-513 on the 119 satellite and PPV channels 520-525 on the 110 satellite. These channels also shows movies in their original letterboxed format. In order to take advantage of the higher quality audio provided by a Dolby Digital soundtrack, you must have both a satellite receiver that supports Digital Audio Outputs, and a Dolby Digital decoder (generally part of your surround sound system).

Programming Questions

Q: How and when do you plan to meet the sports programming demand?

A: Customers of AMERICA'S TOP 100 CDSM package receive the Regional Sports Network (RSN) that covers the region in which they live according to their ZIP Code. For an additional $4.99/month, AMERICA'S TOP 100CD customers can subscribe to our MultiSport package, which includes all the regional sports networks (22 channels). Blackout restrictions deny access to a majority of professional and approximately 40% of collegiate sports on these channels, however, there are a wide variety of other exciting sports programming to choose from.

Q: Do you know how many international channels will be added in the next year?

A: At this time, we do not know exactly how many additional International channels we will add in the future. These negotiations are lengthy and complicated and it is unwise for us to comment on their status until a contract is in place.

Q: I don't qualify for the DISH NETS East or West Packages. Can I add PBS?

A: PBS can be added a la carte for just $1.00/month.

Q: Do you carry UPN and WB Networks?

A: Yes, we currently carry three (3) WB Networks: WSBK (Boston), WPIX (New York) and KWGN (Denver) as well as two (2) UPN Networks: KTLA (Los Angeles) and WWOR (New York) . These are available as the Superstations Package for $4.99/month. Bundle this package with our DISH NETS East and/or West Packages for $7.99/month for two, $9.99/month for all three.

Q: When do I choose, activate and pay for my programming?

A: Once your system is installed and you have an adequate signal strength, just call DISH Network Customer Service and a Representative will ask you what programming services you would like to receive. You have the option of paying for your programming on a monthly billing cycle or paying for many programming services on an annual basis where you could receive a discount on the cost of the programming.

Q: Can I purchase just a Premium Service?

A: Yes, you can purchase premium programming services only and are not required to subscribe to a basic programming package. However, there is a charge of $5.00 per month to the accounts that do not subscribe to one of the basic programming packages.

Q: Can I buy just foreign programming?

A: Yes, you can purchase only international programming services and are not required to subscribe to a basic programming package. However, there is a charge of $5.00 per month to have your service set up and billed that way.

Q: How do I know which regional sports network I will get with America's Top 100 CD?

A: Each regional network defines its own territory based on a range of ZIP Codes. In order to be eligible for a particular regional network, your ZIP Code must fall within that network's territory. Upon activation, your ZIP Code will be reviewed and your regional sports network will be assigned to you. There are currently 22 regional sports networks.

Installation Questions

Q: I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?

A: Trees can cause interference with the satellite and DISH. If you cannot find a different or higher location that provides line of sight to the satellite, you may have to trim your trees. You can mount your dish up to 100 feet away from your receiver without adding any signal amplifiers, if necessary.

Q: I would like to know if the satellite TV dish antenna must be installed outside the home. I live in an apartment and am restricted to certain codes.

A: The satellite dish antenna needs to placed outside in order to receive the signal. Certain window materials do allow the signal to pass through, but you will lose signal strength.

Q: Can I install my satellite system myself? If so, can I use my existing cable?

A: You can install this system by yourself. We offer a Self Installation Kit which includes all necessary hardware normally needed to install one receiver, and a videotape to help you. It requires RG-6 coaxial cable with no splitters from the dish antenna to receiver. This makes most existing cable wirings incompatible with DISH Network because it can not carry an adequate signal.

Q: Is it possible to watch separate programming on two televisions with the DISH Network system?

A: Yes, we do offer this type of setup. You will need an 18" or 20" satellite TV dish antenna with a dual output LNBF, and a separate receiver for each television. You can buy one receiver and watch local channels on one TV while watching DISH Network channels on the other. However, you can not watch 2 different DISH Network channels simultaneously with only one receiver.


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